Law Enforcement Information Sharing Policy

This question asks if you have written rules about when and how you'd share customer information with law enforcement. It's not enough to handle these requests case-by-case - you need a formal policy that everyone follows. This ensures consistency and protects both you and your customers when these sensitive situations arise.

Without a documented policy, each law enforcement request becomes a crisis that disrupts operations and risks inconsistent responses. A clear policy protects your company from legal liability, ensures compliance with data protection laws, and gives customers confidence in your data governance. Enterprise buyers often require seeing this policy during procurement. Having it ready accelerates sales cycles and demonstrates maturity that sets you apart from competitors.

Many companies write a vague, one-paragraph policy that doesn't actually guide decision-making. Another mistake is creating a policy but not training staff on it - your support team might accidentally share data because they didn't know the proper escalation process.