Automated Processing Management Process

This question asks if you have proper controls around any automatic decision-making systems in your software. If your system automatically processes customer data (like scoring, filtering, or categorizing), you need documented procedures for checking accuracy, monitoring for problems, and handling when users want to challenge or opt-out of these automated decisions.

Unmanaged automated processing is a ticking compliance time bomb, especially under GDPR and similar laws. Without proper processes, you face regulatory fines, discrimination lawsuits, and loss of enterprise deals. Customers increasingly demand transparency about automated decisions affecting them. Having robust processes demonstrates AI governance maturity, reduces legal risk, and can become a differentiator when competing for privacy-conscious enterprise clients.

Companies often don't realize their basic features count as 'automated processing' - even simple spam filters or recommendation engines qualify. Another mistake is having monitoring dashboards but no documented process for what to do when something goes wrong.