Physical Security Controls and Policies

This question asks whether your company has measures in place to protect your physical offices, data centers, and equipment from unauthorized access. It's about the locks, cameras, access badges, and policies that keep people from walking into your server room or stealing laptops with customer data.

Physical security breaches can be devastating - a single stolen laptop or unauthorized server access could expose all your customer data. Strong physical controls demonstrate to enterprise clients that you protect their data both digitally and physically. Without these controls, you risk failing security audits, losing enterprise deals, and facing massive liability if equipment containing customer data is stolen or tampered with.

Many SaaS companies assume physical security doesn't matter because they're 'in the cloud,' but forget about employee laptops, office equipment, and backup systems. Another mistake is having informal practices without documented policies - knowing to lock the door isn't enough; you need written procedures that auditors can review.