Remote Access Audit Trail and Transparency

Universities want to know if they can see what your support team does when accessing their systems remotely. Think of it like a security camera for IT support - they want a record showing who did what and when. This question asks: 'When your team fixes something remotely, can we see exactly what changes were made?'

Transparent logging of remote actions is crucial for maintaining trust and meeting compliance requirements. Without audit trails, universities can't prove to auditors that vendor access was legitimate and appropriate. This visibility reduces finger-pointing when issues arise and protects both parties legally. Companies with comprehensive audit logs close deals faster because security teams have fewer concerns. Poor logging practices can lead to immediate contract termination if suspicious activity can't be investigated.

Many vendors log actions but don't make logs accessible to customers, missing the point entirely. The logs must be visible to the campus IT team, not just stored internally. Another mistake is logging too little detail - recording 'support session occurred' isn't helpful. Universities need to see specific commands, file changes, and configuration modifications to maintain security and compliance.