ITAC-15
Standard
Weight: 5

Staff Accessibility Training Requirements

Plain English Explanation

This question asks whether you require and support your team in learning and maintaining accessibility skills. It's not enough to hire one accessibility expert - your designers, developers, QA testers, and product managers all need to understand their role in creating accessible products. Think of it like food safety training in a restaurant - everyone needs to know the basics, not just the head chef.

Business Impact

Teams without accessibility training create expensive problems that compound over time. One untrained developer can introduce barriers that affect thousands of users and require costly remediation. Investing in training reduces legal risk, speeds development (no rework), and improves overall product quality. Enterprise buyers want assurance that your team can maintain accessibility standards as your product evolves, not just achieve them once.

Common Pitfalls

Companies often provide one-time training without ongoing education, leaving teams unprepared for new standards and technologies. Another mistake is training only developers while leaving designers and product managers unaware of accessibility requirements. Many teams also fail to validate that training translates into practice through code reviews and testing.

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Question Information

Category
IT Architecture and Controls
Question ID
ITAC-15
Version
4.1.0
Importance
Standard
Weight
5/10

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