Accessibility Documentation

This question asks whether you provide guides explaining how users with disabilities can successfully use your product. It's like providing both regular and large-print menus at a restaurant. Documentation should cover how to use your product with screen readers, keyboard navigation tips, and any accessibility settings. This helps users succeed independently and reduces support burden.

Good accessibility documentation reduces support costs by 40% and improves user satisfaction. It demonstrates to buyers that you've thought through the full user experience, not just technical compliance. Documentation also helps IT teams at customer organizations support users with disabilities, making your product easier to deploy. Without it, accessible features go unused and users struggle unnecessarily.

Many companies mention accessibility features buried in general documentation rather than creating dedicated guides. Another mistake is writing documentation assuming users already know assistive technologies perfectly. Documentation often becomes outdated as products evolve. Avoid overly technical language - write for actual users, not compliance officers.