Accessibility Issue Management

This question asks how users report accessibility problems and how you track fixing them. It's like having a customer complaint system specifically for accessibility issues. Users need a clear way to report barriers they encounter, and you need to track these issues through resolution. This creates a feedback loop for continuous improvement and shows responsiveness to user needs.

A clear reporting process prevents accessibility issues from becoming lawsuits - users can report problems instead of calling lawyers. It demonstrates to enterprise buyers that you take accessibility seriously post-sale. Tracking metrics on issue resolution times and patterns helps identify systemic problems before they affect major deals. This process also provides evidence of good faith efforts in legal situations.

Burying accessibility reporting in general support channels means issues get lost or deprioritized. Another mistake is having a process on paper that nobody actually follows or tracks. Many companies also fail to close the loop with reporters, leaving users feeling ignored. Don't treat accessibility bugs as 'nice to have' - they're often blocking critical functionality for users.