Contractual Accessibility Commitments

This question asks if you'll put your accessibility promises in writing as part of the contract. It's like a warranty for accessibility - buyers want legal assurance, not just marketing claims. This typically means agreeing to maintain WCAG 2.1 AA conformance throughout the contract term and fix any accessibility issues within defined timeframes.

Refusing contractual commitments kills enterprise deals instantly - it signals you're not confident in your accessibility. Accepting them opens doors to major contracts but creates legal obligations. Smart companies use this as a competitive advantage, offering stronger accessibility SLAs than competitors. The liability risk is manageable if you have proper processes and testing in place. Without contractual commitments, you're limited to small, non-regulated customers.

Agreeing to unrealistic commitments without understanding the work involved leads to contract breaches. Another mistake is using vague language that creates legal uncertainty. Some companies try to limit liability so much that the commitment becomes meaningless to buyers. Don't agree to standards you haven't tested against or timelines you can't meet.