Data Extraction and Backup Access

This question asks whether you can get copies of your own data from the vendor's backups - either everything or just specific parts you need. It's like being able to request copies of your medical records from your doctor's files whenever you need them.

Without backup extraction capabilities, you're completely dependent on the vendor for data recovery and unable to verify their backup integrity. This ability enables independent disaster recovery, supports compliance audits, and provides leverage in vendor negotiations. It's essential for maintaining control over your data assets and meeting regulatory requirements for data portability.

Vendors often provide data access through their application but not direct backup access, limiting your recovery options. Another issue is offering extraction but in proprietary formats, with excessive fees, or with such slow processes that it's impractical for real recovery scenarios.