Autonomous Solution Update Capability

This question asks whether your software can update itself without requiring the customer's IT team to do anything - no approvals, no technical work, no organizational meetings. It's asking if updates happen automatically in the background, like how your phone apps update, rather than requiring customer involvement each time.

Autonomous updates significantly reduce your customers' IT burden and your support costs. If customers must be involved in every update, it creates friction that delays security patches, increases vulnerability windows, and frustrates customers who chose SaaS to avoid maintenance headaches. Self-updating capability is often a deal-breaker for enterprises seeking true SaaS solutions versus on-premise software.

Some vendors claim autonomous updates but still require customers to approve changes or coordinate timing, which isn't truly autonomous. Another pitfall is pushing updates without any customer notification or option to prepare, leading to surprise changes that disrupt workflows.