Concurrent Version Support Strategy

This question asks if you have a clear policy about how many different versions of your software you'll support at the same time. For example, will you support the last three versions, or force everyone to always use the latest? It's about balancing customer flexibility with your ability to maintain quality support.

A clear version support strategy prevents customer frustration and controls your support costs. Without it, you might end up supporting ancient versions that drain resources, or forcing updates that disrupt customer operations. A well-defined strategy helps customers plan migrations, reduces security risks from unsupported versions, and demonstrates the operational maturity enterprises expect.

Many SaaS companies don't actually have multiple versions but answer this incorrectly, confusing multi-tenancy with version support. Another mistake is supporting too many versions, creating a maintenance nightmare, or too few, forcing disruptive updates on customers not ready to change.