Documented Change Management Process

This question simply asks if you have your change management process written down in a document that team members can follow. It's not enough to have a process in people's heads - it needs to be documented so everyone follows the same steps, new employees can learn it, and auditors can verify you actually have a systematic approach.

Documentation transforms change management from tribal knowledge into a repeatable business process. Without it, every employee does things differently, leading to inconsistent quality and security gaps. Documented processes enable faster onboarding, reduce errors from forgotten steps, satisfy audit requirements, and prove to customers you have mature operations rather than chaos.

The biggest mistake is creating documentation that's too complex or outdated, so nobody actually uses it. Another pitfall is documenting an ideal process that doesn't match reality, which becomes obvious during audits or incidents when people don't follow the documented steps.