Security Change Notification Process

This question asks whether you'll tell customers about significant changes to your systems that might affect their security - like moving to a new data center, changing security providers, or modifying your architecture. It's about transparency and giving customers time to assess how your changes might impact their own security requirements.

Proactive security notifications build trust and prevent nasty surprises that trigger contract reviews or customer departures. Without proper notification, customers might discover changes during their own audits, creating compliance crises and damaging relationships. Good notification practices reduce customer anxiety, demonstrate transparency that differentiates you from secretive competitors, and often prevent minor changes from becoming major customer concerns.

Many companies only notify customers after changes are made, eliminating any opportunity for customer input or preparation. Another mistake is over-communicating minor changes while under-communicating major ones, training customers to ignore notifications and missing critical feedback opportunities.