Administrator Access Control Policies

This question asks whether you have written rules about who can get 'super user' powers in your system and how they get them. Think of it like having a clear process for who gets the master keys to your office building - you wouldn't just hand them out randomly. The same principle applies to your software systems where administrator access means someone can see and change everything.

Without documented administrator access policies, you risk unauthorized access to sensitive customer data, which could lead to data breaches, compliance violations, and lost deals. Having clear policies demonstrates to enterprise customers that you take security seriously, helping you close deals faster and avoid security incidents that could destroy your reputation.

Many companies grant admin access informally based on trust or immediate need without documentation. This creates audit failures and makes it impossible to track who has access when employees leave. Another mistake is having a policy document that exists but isn't actually followed in practice.