AI Feature Control and Opt-Out Options

This question asks if customers can turn off AI features in your product. Some organizations have policies against using AI for certain data or processes, and they need the ability to disable these features either for their entire account (tenant-level) or for individual users. It's about giving customers control over whether and how AI processes their information.

The ability to disable AI features can make or break enterprise deals. Many regulated industries and government agencies require this control for compliance. Without it, you're automatically excluded from these lucrative markets. Offering granular AI controls demonstrates respect for customer preferences, enables compliance with varying regulations, and expands your addressable market significantly.

A common mistake is offering an all-or-nothing approach where disabling AI breaks core functionality. Companies also often implement tenant-level controls but forget user-level preferences, missing requirements for organizations with mixed AI policies. Another pitfall is making the opt-out process so complicated that it's practically unusable, which can violate certain regulations.